Customer Testimonials
Mr Callum Houston, 4th Jan 2012
I have just called customer service to get my policy number, and I just wanted to say what fantastic service I received from the gentleman who handled my call. Many times, we are all too quick to complain about service and not compliment great service.
Well done Insure and Go!!!
Mr Gavin Johns, 26th Dec 2011
This is not a query, I just wanted to express how utterly delighted both I and my
family are with the service and support provided by InsureandGo. I am currently
in a hospital bed in Grenoble having broken my leg in a skiing accident last week,
and ended up spending Christmas here.
From the first moment that we informed you of my accident the service has been amazing.
You didn't make a drama into a crisis, quite the opposite, you took away a lot of
the worry and concern with the promptness and efficiency of your response. I cannot
speak highly enough of the service thus far. Even our hotel staff said yours was
the best service they had seen from an insurance company.
I hope to fly home on Wednesday (you team is currently sorting out the details)
and once the dust has settled I will send a full letter of thanks and commendation,
which I would be happy for you to use for marketing purposes if you so desire.
Many, many thanks.
P.S. We have been a customer for several years and on the few occasions when we've
had to use your services, the standards have always been equally high. You should
be rightly proud of your company and your staff.
Debra-Lynn Bellefeuille, 27th Oct 2011
I am unsubscribing from your newsletters only as I am now living in Canada and your products and service are not available to me here. Too bad!
Thank you for 7yrs of great service I have received from you. :).
James Stumpf, 26th June 2011
I was booking a policy for my sister and her boyfriend and was served by Chris Oliver. I am writing to commend his level of service.
Chris was polite and ensured I understood all of the terms before proceeding. I have worked in insurance telesales before and I think Chris should be commended in front of his peers for the way in which he helped me with my concerns. Chris is an asset to your company and I hope he is rewarded for this. I will be travelling with 5 others in the next three months and will be taking out a policy with you myself due to the level of service I received and will also be recommending the use of your company to those travelling with me.
Kevin Hyde, 22nd June 2011
I just wanted to pass on my thanks to InsureandGo staff for the help and prompt assistance while we were recently on holiday in Barbados. My fiance had a kidney infection which made her ill and needed treatment, drugs etc. all of which was provided and not charged to us after one simple phone call. While I hope that we never have to call on your services again I'd just like to thank you all for providing an excellent service that worked very well when needed.
Thank you again.
Stephen, 24th March 2011
I had first class service when I took my annual policy out with your company, and most recently a 3 day policy.
The lady dealt with it to a letter T. I will be coming to your company as I have medical things wrong with me and there are not too many companies that give you a first rate service and price - InsureandGo are the leaders! Best wishes to all!
David McGrath, 22nd March 2011
We had to make a claim due to illness and have today received
settlement. Just to let you know that myself and wife are delighted
with settlement and would like to thank all staff involved with claim
and will certainly use your services for all our future holiday
insurance cover. Again many thanks for great service.
Raymond Armour, 20th March 2011
May I take this opportunity to thank your company and staff for the way they dealt
with my claim following major surgery in holland. Also for the care and attention
they afforded my wife while she stayed with me.I would always recommend your company.
It is a pleasure to deal with you.
Miss Lisa Richadrson, 19th March 2010
I wish to express my great admiration for the personal touch your company offers. Three years ago I took out your backpackers gold cover, I developed appendicitis whilst in Cambodia and was treat fantastically well. I was 18, scared and very far from home.Your representatives were very friendly and explained everything over the phone to me. I was air lifted to Thailand's Bangkok hospital and had an emergency operation that probably saved my life. .
I recommended the cover to everyone I spoke to whilst traveling and continued to recommend your company to anyone who was planning to travel.
A year ago I called and took out annual travel cover for my grandmother who travels very often and was struggling to find reasonably priced insurance for a trip to Australia. Not only was your cover half the price of SAGA but when my Grandmother took ill in the airport, she found the staff she spoke to very helpful and said she was relieved to speak to someone 'human'. She made a full recovery and flew home a week later, my aunt was covered to stay with her in the hospital.
Basically i want to say thank you. The staff in your company saved my life by ensuring I was flown immediately and operated on in a safe environment, they also made a very scared old woman feel calm and in control after passing out through what we found out was 'Barrats esophagus'.
J Eldridge, 4th February 2011
I am writing to express my complete happiness with the policy and service you and your people provide. Each and every dealing I have had with your telephone consultants be it for claims or for renewals has been a pleasure. They are always bright, friendly, helpful and efficient. I always travel with the comfort of knowing if something goes wrong, I will be supported. I wouldn't hesitate recommending you to my friends and family and I often do.
My compliments to you all and many many thanks for being such a great company to deal with.
Roger Carson, 12th August 2010
May I express my gratitude and thanks to Kate Easter for her help on getting holiday cover for an existing condition.
I believe she went far beyond the usual service to assist, and sorted out what was to me a simple but difficult problem.
I would certainly recommend the service to colleagues and friends.
Alex Parish, 30th June 2010
A couple of weeks ago I broke my ankle in the Amazon Rainforest in Ecuador. As you
can imagine, breaking your ankle is quite traumatic, but it was far worse because
I was living in the jungle! Anyway, I phoned InsureandGo and you quickly arranged
for my travel from the jungle to Quito, from Quito to the airport, for wheelchair
services in all airports and for very comfortable flights home. I'm very grateful
for this, as I was in real trouble.
Thank you to all those involved, both in the UK and the agents in Quito - much appreciated.
This was a really good service and I will always use InsureandGo in future, and
recommend them to my friends and family.
Mrs Annemarie Tissen, 21st June 2010
I just wanted to thank you. I always take out my travel insurance with your company and find it so so easy to set up and arrange everything. Good work!!
Julie Squire, 06th June 2010
You have been so helpful, it's people like you that think outside the box and go the extra mile that restore my faith in human nature - it doesn't take alot does it?
Ross Hodgson, 17th May 2010
The fact that InsureandGo went the added mile to help me out was really pleasing. I definitely will be using them again for my next trip!
Rhona Jones, 28th April 2010
Recently I had to contact your 24 hour medical assistance team for help. My Husband and I would like you to pass on our grateful thanks for the efficient and timely way this was dealt with.
Chris Myers-Smith, 7th April 2010
I just wanted to say a huge thank you for making my life much easier in terms of getting my travel insurance. After trawling many sites looking for adequate cover I came across your site. It was so user friendly and pleasing to the eye. Your prices were among the most competitive on the market and the level of service offered was excellent. Fortunately we did not need to contact you to claim on the policy, but I have no doubt that it would have been a stress free experience, if we had. I shall be using you again as we regularly go away and I shall be telling all our friends and family to visit your site too.
Well done on offering a fantastic competitive service.
Keith Hampson, 24th March 2010
I am just writing to say a huge thank you to everyone involved in my recent claim regarding medical assistance whilst on holiday in Cambodia.
You responded to our plight efficiently, sympathetically and professionally and helped to make what was a stressful time for us more bearable. Once my problem was diagnosed you pulled out all the stops to get it resolved and then to get me home safely.
We have told many friends about our experience and without exception they have asked 'Who is your insurance company?'. They were all very impressed by the high level of service provided to us. Well done.
Jobie James, 5th November 2009
Thank you for your quick response to my claim, I know some info was slow getting
to you but I found you easy to deal with and will no doubt insure with you again
(hopefully not to be required though).
Sam Gleeson, 29th October 2009
I'm currently away with work at the moment, but have been told about the cheques
you sent out for me for my claim and I just wanted to say thank you very much, your
considerations on my losses is greatly appreciated. I shall definately be using
your services again on my next travels and recommending you to my friends.
David Garner, 27th October 2009
It is nice to see such good customer service for such a simple request.
Carol Richards , 19th October 2009
I am writing to thank you for your prompt service in completing my claim. I have
received my cheque on Friday as full and final payment. Thank you again for the
excellent service I have received and I will no doubt be using your company again
in due course.
Anthony Dring , 14th October 2009
Thank you for the reply to my email and for settling my claim in full. Despite my
initial scepticism of insurance companies in general I am very happy with the way
you have dealt with this problem and thus proved me wrong.
Wib Henderson, 7th October 2009
I am writing to thank you for settling our travel insurance claim. Our cheques arrived
over a two day period.
Thank you for taking the time and effort to deal with our claim especially as it
involved the death of my father-in -law while we were on holiday. The cheques have
not lessened the impact of his death but it has helped recompense our extra expenditure.
Ben Randall, September 10th 2009
I simply had to write and say WOW!!! I can't believe how quick and simple to deal
with you were in arranging my travel insurance online. I work in the insurance industry
and this may rate as the best experience I've ever had from an insurer. Spot on!
Well done.
Karen, August 7th 2009
I just wanted to write and say thank you with regards to one of your contact centre
staff who helped me with my backpackers insurance recently. I already had a policy
with you (and received great customer service when getting the first policy too)
but decided to extend it whilst in Australia and I have been so impressed by the
level of customer service she gave me trying to work around the time difference,
getting me the best price and all the other questions I had for her, she was so
professional and helpful and added a little personal touch by emailing me to wish
me a nice trip.
I always think people only complain and never say thank you when service is good
so I wanted to break with the norm and express my thanks to Catherine and also all
the other people at InsureandGo I have spoken with who have also provided excellent
customer service.
Kylie Coppin, May 7th 2009
This is just a quick email in regards to Khalil who helped me with my backpackers
insurance recently. I was so impressed by the level of customer service he gave
me, and is continuing to give me, that I wanted to make a manager aware of it. I
think he really has done your company proud. I will definitely be buying my insurance
from you in the future, just because he's been so friendly, helpful and efficient.
I had queries he had to chase up and he always called me to let me know what was
going on. I think he really deserves some credit for how well he has dealt with
my queries and my insurance purchase.
Please send him my thanks.
Sandra France, April 20th 2009
Many thanks for your confirmation of the change I needed to make to my policy, and
for the help I received on the telephone last Friday. You were very helpful and
friendly, and it made a big difference.
Mark Wagstaff, April 16th 2009
I would like to thank you for the way you dealt with my claim, and I will be recommending
you to all my friends. I also hope I can renew my policy when it is due.
I certainly hope I never get sick on holiday again, but it is reassuring to know
I have a good company behind me.
Mark P Butler, March 22nd 2009
My wife and I are travelling to Russia and required a new policy with you. I contacted
your call centre and spoke with an agent called Dave. I am sending this as not just
Dave but all his colleagues were very helpful, and on the one occasion I had to
claim it was dealt with very promptly and without any of the fuss you hear about
with other companies.
It is a pity that we are leaving the country and will no longer be able to use your
wonderful company. I'm sure ‘wonderful’ and insurance companies are
not used in the same sentence very often!
Dr Zoe Norridge, March 18th 2009
Thank you for the information about applying for a US visa waiver online. I had
no idea! It was a timely and helpful reminder.
George Brewis, March 3rd 2009
In response to you sending me the extra £185.00 to cover my passport and money
lost - thank you very much!
It has brightened up my day and I regard you as a decent company in a sea of indecency.
Keep up the good work! I know where I'll go the next time I need travel insurance,
which I hope will be this year.
Christopher Apps, October 16th 2008
I was surprised and delighted by the excellent customer service that you provided
to me this morning. It is encouraging to know that in these difficult times there
are people such as you who maintain excellent customer relationships and who are
prepared to go the extra mile when things get difficult. I was impressed by your
performance in dealing with my queries this morning and I believe I owe you a debt
of gratitude for the service I received.
Mr J D England, August 22nd 2008
I thought I'd better write in, I cancelled my policy with you at the end of June
and went to one of the big companies as they were cheaper, but 2 months later to
the day I have come back to you renewing my motor policy for the 3rd year. Although
slightly more expensive the service is, and always has been first class and I know
I can leave my insurances in capable hands with you. I also use your travel insurance
polices every year for my holidays, and will probably start looking at your home
insurance prices too.
Thanks for the ongoing great service, and I hope to be a customer for some time
to come.
Mr J Akehurst, August 20th 2008
Big Thanks!!
I would like to thank Insure & Go for sorting out our breakdown in the South
of France this year. Its reassuring to find a company that actually keeps you informed
by phone & text at all times and arranges recovery, hire car and taxis. It could
have so easily spoilt a great holiday but as it turned out it gave us a few extra
days in the sun while we waited for our car repair! I would definitely recommend
your company's services.
Thanks again.
Mrs C Bullen, June 21st 2008
I came through to InsureandGo a couple of days ago on the recommendation of a friend
for an annual travel policy for my husband and myself. My adviser was Holly Clatworthy
- she gave her name at the start of the call, and I ascertained the Clatworthy towards
the end because I felt that this young lady had been a first class ambassador for
your company, and her efforts should be given a mention. I imagine that her job
could prove rather repetitive and challenging at times, but Holly gave a truly professional
service to me. She was extremely pleasant and polite, erring on the friendly yet
remaining courteous, and her knowledge and ability to impart all information clearly
to an OAP without getting frustrated, was applaudable. She ensured that my needs
were met, and explained that the policy details would be mailed to me, but that
she would also send the details via email.
It took me less than five minutes to close my call to Holly and go to the study,
and there on the screen was the promised document. In this day and age when professionals
seem often inadequate and blasé about the service they give, it was a real joy (I
know that sounds strange!) to deal with Holly and to receive such excellent service,
and she, in my opinion, deserves a pat on the back.
A real pleasure to deal with your company, and I'm sure we will return again.
Dave Lister, June 6th 2008
This is a superb service, completely hassle free, your website should be an award
winner.
Ms G Lalor, June 4th 2008
I took out insurance with your company last September, after finding it online last
minute before I left to go travelling. I never researched or took much interest
in who I was getting insurance with. After falling ill in Bangkok in Jan this year
I have been in steady contact with many people who work at InsureandGo during the
last six months, and regret I do not remember all the names. I am sending this e-mail
to say a big thank you. Being a 26 year old female, alone, broke and stuck in Bangkok
for nearly two months, unable to fly was not a high point of the year! But the daily
calls I received from your company checking on my well being, the help I received
at the Hospital, due to your people in covering costs up front, and money I received
back after getting in to a lot of debt due to the illness, have helped me so much.
Not enough people say thank you in the world nowadays, so this is me saying it to
you. Thanks to you I am nearly healthy again, and back on the road.
Mrs E.M Lumber, April 4th 2008
May I take this opportunity to thank you for the prompt and efficient manner in
which you and your company have dealt with this matter. It is reassuring in this
day and age to find a company that actually listens to its customers.
All my dealings with your company to date have confirmed that my original decision
to take out insurance with your company was indeed the right choice I will certainly
recommend your company to my family and friends on both a customer service basis
and also for your competitive prices.
Kate Cambridge, 11 March 2008
Thanks so much for all your help and please do pass this on to your management!
'I would like to say how extremely helpful and efficient your call agent Gemma is!
I have been back and forth a lot to today with queries and I really appreciate having
such great assistance. So many other companies have awful call centres and I really
feel that Gemma and InsureandGo are a great example of how good customer service
can and should be here in the UK.
Thanks again to Gemma for such excellent customer service and patience!
Stewart Cooper, 10 January 2008
Today I purchased a policy with your company, which was represented by Ms Peck.
She is unequivocally a valuable, impressively professional employee and a genuine
asset to your business. She was unusually helpful, knowledgeable and courteous.
Because of Ms Peck, I would have no hesitation in making InsureandGo my first 'port
of call' for future transactions of this type. Please note that I rarely write recommendations.