Mrs C Bullen, June 21st 2008

I came through to InsureandGo a couple of days ago on the recommendation of a friend for an annual travel policy for my husband and myself. My adviser was Holly Clatworthy - she gave her name at the start of the call, and I ascertained the Clatworthy towards the end because I felt that this young lady had been a first class ambassador for your company, and her efforts should be given a mention. I imagine that her job could prove rather repetitive and challenging at times, but Holly gave a truly professional service to me. She was extremely pleasant and polite, erring on the friendly yet remaining courteous, and her knowledge and ability to impart all information clearly to an OAP without getting frustrated, was applaudable. She ensured that my needs were met, and explained that the policy details would be mailed to me, but that she would also send the details via email.

It took me less than five minutes to close my call to Holly and go to the study, and there on the screen was the promised document. In this day and age when professionals seem often inadequate and blasé about the service they give, it was a real joy (I know that sounds strange!) to deal with Holly and to receive such excellent service, and she, in my opinion, deserves a pat on the back.

A real pleasure to deal with your company, and I’m sure we will return again.

Dave Lister , June 6th 2008

This is a superb service, completely hassle free, your website should be an award winner.

Ms G Lalor , June 4th 2008

I took out insurance with your company last September, after finding it online last minute before I left to go travelling. I never researched or took much interest in who I was getting insurance with. After falling ill in Bangkok in Jan this year I have been in steady contact with many people who work at InsureandGo during the last six months, and regret I do not remember all the names. I am sending this e-mail to say a big thank you. Being a 26 year old female, alone, broke and stuck in Bangkok for nearly two months, unable to fly was not a high point of the year! But the daily calls I received from your company checking on my well being, the help I received at the Hospital, due to your people in covering costs up front, and money I received back after getting in to a lot of debt due to the illness, have helped me so much. Not enough people say thank you in the world nowadays, so this is me saying it to you. Thanks to you I am nearly healthy again, and back on the road.

Mrs E.M Lumber , April 4th 2008

May I take this opportunity to thank you for the prompt and efficient manner in which you and your company have dealt with this matter. It is reassuring in this day and age to find a company that actually listens to its customers.

All my dealings with your company to date have confirmed that my original decision to take out insurance with your company was indeed the right choice I will certainly recommend your company to my family and friends on both a customer service basis and also for your competitive prices.

Kate Cambridge , 11 March 2008

Thanks so much for all your help and please do pass this on to your management!

'I would like to say how extremely helpful and efficient your call agent Gemma is! I have been back and forth a lot to today with queries and I really appreciate having such great assistance. So many other companies have awful call centres and I really feel that Gemma and Insure and Go are a great example of how good customer service can and should be here in the UK.

Thanks again to Gemma for such excellent customer service and patience!

Stewart Cooper , 10 January 2008

Today I purchased a policy with your company, which was represented by Ms Peck.  She is unequivocally a valuable, impressively professional employee and a genuine asset to your business. She was unusually helpful, knowledgeable and courteous.

Because of Ms Peck, I would have no hesitation in making InsureandGo my first 'port of call' for future transactions of this type. Please note that I rarely write recommendations.

C. S Romford , 25 July 2007

Thank you for your very prompt and efficient service on the phone today. I was especially impressed when I closed my PC down as soon as I put the phone down and your e-mail was already in my in-box.
As I work in a sales/service industry I am pleased to have found a company that is so efficient - believe me it doesn't happen often
 
Keep up the good work!

Sabine Prack , 18 June 2007

You are fantastic. What a great service. Thanks for the quick response

Natasha Singh , 17 June 2007

Thank you for your assistance in this matter. I have just re-purchased the correct policy from you.
What a refreshing change to deal with someone so professional. Thanks again

Christine Wagstaff, 28 May 2007

Thank you for your prompt tracking and sending of my daughter's insurance cover. As I said on the phone, you get the award for 'customer service man of the day'. Moreover your efficient and pleasant manner has made me look at your web site for my own travel insurance and I will be taking out my annual worldwide policy with yourselves when mine is due for renewal! One good turn deserves another and your service has won me over. Well done.

Duncan Howard, 12 March 2007

Thank you very much for your time and effort.Through your professionalism I will remain using your company in the future. What can I say, I am in Cancun and the sea is beautiful. I will drink a shot of tequila to your health!

Richard Meryon , 18 February 2007

I am gratefully not just for the cheque, but for your trust in my honesty- I wouldn’t ever claim for something never lost.

Jennifer Smith , 17 February 2007

I would just like to thank you very much for the prompt and efficient handling of my insurance claims above. I have now received full and final settlement of both claims. It is not often that insurance matters are handled so quickly and I do appreciate getting the money so quickly as I’m a student. I will certainly use your company again.

Anne Rymer , 7 February 2007

May I compliment you in your speedy and efficient service .It is the first time in my life I have ever had to claim any insurance from anyone, for anything! Thank you once again, and I look forward to renewing my policy later this year.

Edwina James , 12 December 2006

I have been impressed with the service & will definitely consider using you in the future for my own insurance needs.

Lennard Lazarus , 11 December 2006

I am writing to thank you for your sympathetic consideration, bearing in mind the facts of the case, as set out in my letter of 5 December. Your concession is greatly appreciated.

Adam & Kathryn Bland, 3 December 2006

 I am writing to say how impressed I am with both the speed and ease with which this claim has been settled. From getting a quote to buying the insurance to making and resolving the claim, the process has been smooth and hassle free.Increasingly this is not the case with consumers and businesses and I feel it is equally important to acknowledge good service, as it is to complain about bad.I will happily be using Insure and Go for my future travel insurance and will be recommending your services to others.

Stan Wilson, 23 November 2006

I would just like to say thank you for your quick response when I suffered a heart attack whilst on holiday.  Due to your quick response I received fast and excellent treatment from the doctors and nurses at the hospital. Also I had telephone calls every few days to see how I was doing.  Due to the treatment I received I will be able to resume work in the near future. Once again thank you. I would like to tell you how impressed I have been with your customer service team and your emergency team.

J Ritson , 13 November 2006

I am taking the time to write to you after receiving the settlement of our claim. For curtailment of our holiday, I would like to thank you very much. Firstly for the way we were helped while in Cyprus. The chap I was in contact with who was named Dean was very kind and extremely efficient. We are all quick to criticise bad service not so quick to praise she good so please consider your self all thanked from the heart.

Ammal Bennaim , 26 October 2006

I am writing to commend InsureandGo on the customer service I received. I was dreading receiving some long and complicated forms, but they were self-explanatory and to the point. I was also very impressed with the fact that a letter was sent explaining that there were delays in the processing of claims due to a high number of claims being made. All in all, I was afraid of a long and laborious process instead it was surprisingly painless and to the point. I will continue to take out my travel insurance with InsureandGo and I have recommended you to all my friends and family.

Well done on great work and keep it up.

Peter J L Robinson, 24 October 2006

Thank you for the cheque received recently for £120.97 in full settlement for the loss of wallet and contents in Toledo- some compensation towards the disruption of the holiday, and appreciated

Mary Kenyon , 19 October 2006

I am most grateful to you for reviewing my claim and for your excellent services in helping us when we needed it most with no fuss and appreciated efficiency

Joshua Keys , 26 September 2006

Thank you again for arranging this for me. It has been helpful to go out of your way like this. Will recommend the company to my other travelling buddies!

Sue Avery, 6 September 2006

Last Tuesday 29th August my son called me from Malia Crete, he had got glass in his foot. He is a typical 19 year old and although I had sent him with all the insurance details he still didn’t have a clue what to do.I know it wasn’t a big emergency; just as well as he didn’t have clue what to do, but with the efficiency and kind staff from your company it made me feel confident that he was ok. Could you please give a big thank you to all the team that helped.

Giulio Battaglia, 7 August 2006

I would like to take this opportunity to thank the staff at Insure and Go for their very efficient service during the last few months whilst I have been recovering from my injury. My claim was processed without any problems and I was kept up to date at all times with its progress. You have made what could have been a very worrying time much more manageable. I will definitely use Insure and Go again in the future and I have no reservation in recommending your company to others.

Keith Green, 6 July 2006

I am writing to thank you for the way your company has helped following my wife’s illness in Australia. The claim was quite complex due to the roving nature of the holiday but it was dealt with in a really professional, efficient but sympathetic manner, despite being submitted during a particularly busy period. I couldn’t have asked for more. I felt it important to write and thank you for the way you run your business, which seems to be extremely efficient and customer focussed. Please pass my thanks onto all the teams involved at the front desk and those behind the scenes whose names I do not know.

Mrs C Callaghan, 9 April 2006

I would like to praise all the staff at InsureandGo with whom my husband had contact with during our delayed return to the UK.
They were all helpful and understanding and the arrangements worked smoothly.

Catriona McInnes, 15 March 2006

Thank you for your very prompt and efficient customer service that I received on settling my claim. I was very satisfied with the concluded outcome and competent service that I received. I will in the future purchase further insurances with yourself and will also forward your company and services to family and friends.

Cathy Hilditch , 27 February 2006

Thank you for all your help and support during my daughter’s hospital stay, and since. I should not hesitate to use you use again and recommend you to anyone looking for travel insurance.

Mr Mc Govern, 24 February 2006

I would like to thank you for your prompt and efficient response to my claim.
You have restored my faith in the travel insurance business.
I will definitely recommend your company to others.

Mrs C Seargill , 20 February 2006

I would like to take the chance of saying thank you to the person who made the decision to pay out for our recent holiday we had to cut short to Australia.
Thank you for being understanding and sympathetic on this decision. It’s been much appreciated we will stick with you in the future.
Thanks again!

J I T Thompson, 17 February2006

This is a little courtesy letter to thank you for finalising my claim and sending a cheque in full settlement. Thank you, my journey by air ambulance was second to none- my nurse  escort   was a round peg in a round hole.

Ms Ayesha Walker, December 2005

I am writing to you to express my gratitude for the wonderful service I received from one of your colleagues, Mr Martin Whalley. He resolved a really difficult situation with the renewal of my travel insurance when I believe many would have given up he carried on working hard to find a solution.

J W and P Davies, 17 November 2005

Many thanks for the cheque in final settlement of my wife’s claim. 
A big thank you must go to all your staff who were absolutely fantastic in dealing with my wife’s illness and her worries while she was in hospital. Once again a big well done to all concerned.

Sue Phillips, 16 November 2005

I would not hesitate to use your company again, your customer service is A1, you could teach other companies a lot. It is a refreshing change to deal with such an efficient, helpful and friendly company.
Thank You. Highly recommended to all my friends.

Michael P Levene , 19 October 2005

I am dropping you a small note to thank InsureandGo for the prompt, professional and above all, completely painless fashion in which they settled a rather substantial holiday cancellation claim and a the same time to compliment them on having such seamless smooth and effective procedures in place. Having heard many nightmarish stories about settlement delays, unexpected reductions, surprise exclusions etc etc, all I can say is…‘ What a pleasure it has been to be insured by INSUREANDGO’

Miss A Burnett, 22 September 2005

I just wanted to write a few lines. I always use your company for my travel insurance when myself and my partner go away. I am so pleased with the service that all my friends now come to me to book their travel insurance as well! Your company is by far the cheapest, and so far, we have had no need to use the policy, but I'm sure that if we do, the standards will be just as high.

Richard Beastall - 8 June 2005

I just wanted to thank you for helping me whilst I was ill in Northern Thailand. I remember talking with Sabrina who was really kind and considerate when I first phoned from my hospital bed in Changmai. Also I would like to thank Jo Norman the medical officer who was very supportive and got me down to Bangkok to a very good hospital - it was so much better than the hospital in Changmai and I felt so much better for receiving first class treatment.

I didn’t realise that when I took out my InsureandGo travel insurance that I would be treated so quickly and efficiently, thank you very much.

Shara Brice, Director, Ascension Eagles Champion Cheerleaders, November 2004

I really appreciated all your help last year as I was planning our group trip abroad, so when it came time to plan this year's trip, calling you was at the top of my list.

We have 100 young people in our programme, aged 7 to 22, and over the years we have travelled all over the world. It's a big responsibility to lead such a talented group of young people, and I appreciate being able to work with professional organisations like InsureandGo when planning our trips. You were so helpful in preparing our insurance needs and following up with the relevant documents.

When one of our young ladies broke her arm and was unable to go with us, your claims department helped us to recover her deposits. We appreciate your help in making a difficult situation slightly less painful.

We are pleased to be insured with Insure and Go. Thank you again for your competitive prices, your friendly assistance and your professional service.

I will continue to highly recommend Insure and Go to anyone working with young people or planning group travel.

Mr Aaron Thornton, 17 September 2004

I recently took out a holiday insurance policy with InsureandGo to cover my wife and I for our honeymoon to Greece. Unfortunately my wife broke her leg on the evening of the wedding reception and resulted in us cancelling our honeymoon.

I contacted InsureandGo immediately to obtain a travel claim form. This was then completed and 10 days later we received the cheque through the post.
The purpose of this letter is to congratulate InsureandGo on an honest and valued service during me and my wife's recent stressful time.

From the first contact with your company to the last I have found InsureandGo not only helpful no matter who I spoke to but also swift to any request asked of you, because of your excellent service my wife and I are to take another travel policy out with InsureandGo for our honeymoon (take 2!) to St. Lucia, and I hope not to involve your claims department in this one!

Laura Georgallides, 23 July 2004

I felt I had to write and let you know how both I and my husband feel about your company and the excellent staff you have.
We have been insured by your company since 2001 and unfortunately have had to claim on 2 occasions since then. Both claims were for my children who suffered accidents during our holidays abroad.
We were treated with the utmost respect and given excellent help by the medical rescue people at the time of the incidents and later when we had to deal with the paperwork, the assistance and advice from your company was first class. Payment of the claim was made quickly and efficiently. Today I found it necessary to call once again, as a debt collection agent is now asking us for additional money relating to the incident and again the advice and response was second to none.
It is obvious that the work ethos within the company is of a very high standard and all participants should be highly recommended. I certainly make sure all my family, friends and colleagues know how greatly I value your service. Well done.

Mrs Carol Cox, London - January 2004:

I can honestly say that I have never come across a more helpful insurance company as InsureandGo. My daughter was travelling to India just before Christmas and I was just a little worried about her insurance plans. Having spoken to several insurance companies to find her adequate cover I felt non the wiser. That is until I spoke with Sue at InsureandGo who was so helpful and informative. She organised all the insurance we needed and for less than half the price than I had been quoted by the other companies. I shall never use any other company but InsureandGo for my travel insurance.

Mr P Grant, Edinburgh, December 2003:

I have recently taken out 2 travel insurance policies with your company to cover my holidays abroad next year and I wish to inform you that the assistance, courtesy and politeness extended to me by your employee Bernadette was so outstanding that I am compelled to write this letter. Seldom does one of my age receive such consideration and help. Please be assured that I will inform my friends of the excellent service provided by your company.

Mr N Zardin, Rugby, November 2003:

I would like to say thank you! I have just taken out a policy with you - it was a renewal of an earlier policy. Not only are you the company with the keenest insurance prices I have ever seen but the level of service is superb. Owen just took my order on the phone after answering my questions, he was brilliantly helpful and understanding as well as being the most cheerful person I have spoken to today. Plus your system of emailing the PDF policy document immediately is one of the best uses of web based deployment I have encountered.

Mr and Mrs K Roscoe, Cheshire, September 2003:

Just a line to say thank you for arranging our travel insurance to Australia which as you know had to be done ASAP due to the news we were given about our sons illness. We did try people like SAGA, Help-the-Aged etc but they were very expensive for people over 70 and as we didn't know how long we may have to stay this wasn't helping us at all. I would like to thank you and your company once again for your help at such short notice and I will be writing to the Co-op Travel superstore in St. Helens to let them know who we arranged our travel insurance with and I hope they will be in touch with you.