FAQ - Frequently Asked Questions

Our Gadget Insurance can cover any portable electronic devices, including mobile phones, iPhones, MP3 players, iPods, Sat Nav devices, portable games consoles, digital cameras and camcorders. Please note that our Gadget Insurance does not cover laptops or netbooks; please see our Computer Insurance products instead.

You can insure up to 10 items on your policy at a time. If you wish to insure more items, you will need to cover them under a separate policy.

No, there is no age limit.

The cover provided by your policy depends on the level of cover you choose. Take a look at the table below to see the different levels of cover available and what they cover:

	Bronze	Silver	Gold	Platinum	Black
Gadget helpline
Accidental damage
Theft
Breakdown
Loss
Individual item value	£250	£500	£500	£500	£1,000
Age of item	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Accessory cover	£0	£50	£50	£50	£100
Worldwide cover	45 days	75 days	75 days	75 days	90 days
Excess	£25	£25	£25	£25	Nil
Maximum claim limit	£1,000	£2,500	£2,500	£2,500	£5,000

You can read the full terms and condition of your policy here. Please make sure that you read the terms and conditions carefully so that you know what you are covered for.

Your policy covers your gadget(s) for 12 months from the date of purchase.

Your Gadget Insurance policy is underwritten by Amtrust International Limited, who is authorised and regulated by the Irish Financial Services Regulatory Authority and is licensed to operate in the United Kingdom by the Financial Services Authority.

If you need to make a claim on your policy, contact us on 0844 576 2253 within 48 hours of discovering the incident (or in the event of an incident occurring outside the UK, within 48 hours of returning to the UK).

We will send you a claim form which you will need to complete fully and return to us within 30 days of notifying the claim, along with any requested supporting documentation. We will assess your claim and, providing that your claim is valid, will authorise the repair or replacement of your product(s) as appropriate.

In the event of a claim on your policy, you will need to pay an excess of £25. If you purchase our Black level of cover, you will not be required to pay an excess in the event of a claim.

In addition to your statutory right, you may cancel your policy at any time by giving us notice in writing or by phone. The cover will terminate as soon as your cancellation request is received. Please note that all cancellations outside of the statutory 14 day period will be subject to a £10 administration fee payable by you. If you would like to cancel your policy, please call us on 0844 576 2304 or e-mail us using our contact form.

Yes, your gadgets are covered worldwide for up to 90 days, depending on the level of cover you choose when you purchase your policy.

Yes, your mobile phone will be covered up to the maximum limit of the policy you choose.

In the event of a successful claim resulting in a replacement, we will replace the item with a new or refurbished unit.

We will either repair or replace your gadget for you. We do not offer cash.

Any accessory which was supplied as part of the original package as evidenced on the receipt/proof of purchase. For example, this includes, but is not limited to, in-car chargers, data cables, portable hands free kit, mains charger and carry case/bag.