Jobs at InsureandGo

If you enjoy a challenge, like working in a fast-paced environment and are looking not only for a competitive salary but also the opportunity to develop and progress your career, we may have a job for you!


Vacancies currently available

2nd Line IT Support

We are looking to recruit a 2nd Line IT Support to provide support to a major Contact Centre, mentoring and assisting 1st Line support in resolving IT related issues. Responsible for timely resolution of service requests within agreed SLA’s. Provide SQL administration and support for business requests. Re-active and Pro-active role in the support and development of a major network (both LAN and WAN).

Duties to include but are not limited to:

  • Delivering an IT solution/point of call to 1st Line IT support staff.
  • Responding to other team member requests in a confident manner.
  • Provide an effective IT support service to internal and external staff within defined SLA's
  • Monitoring and maintaining IT systems and networks.
  • Proactively improving the IT solution on site.
  • Provide Basic SQL administration including creating queries and managing/monitoring stored procedures.

You must have previous experience working in a similar role and possess the following Technical Knowledge:

  • Previous experience of working in a call centre IT support environment.
  • Proven knowledge of the following packages:
  • Microsoft Windows Server 2003/2008.
  • Active Directory, ACL and Security Permissions
  • Group Policy setup and management.
  • Microsoft Windows 7
  • Microsoft SQL 2005, 2008
  • DHCP, DNS, TCP/IP, RAID, SAN, NAS technologies.
  • VMWare VCenter, VEEAM
  • HP Switch Configuration
  • Experience of Avaya Telephony systems.
  • Experience in an on-site support role, involving desk side support, software and infrastructure.

The salary is negotiable subject to relevant experience, please outline your salary expectations within your covering letter.

The hours of work are 37.5 hours per week, Monday to Friday, although you will be required to work outside of these hours in order to meet the needs of the business, inclusive of participation in the on call rota which operates on a 24/7 basis (please note financial incentives apply for on call work).

Database Administrator (DBA)

We are looking for a highly skilled and experienced DBA to join our IT Department. The Database Administrator is responsible for the production environment and is fundamental to the development life cycle with the ability to lead database design, SQL coding and optimization.

Duties to include but are not limited to:

  • Ensure that a secure and stable production environment is maintained.
  • Implement changes and new installations in the production environment.
  • Provide a stable development environment for developers.
  • Tuning and optimization through code and schema mechanisms.
  • Provide database support for all projects being responsible for and assisting with design, code and implementation.
  • Devise and enforce database development standards e.g. naming conventions, source control and deployment methods.
  • Maintain the database schema and regulate any required changes.

You must have proven experience working as a DBA, and possess the following Technical Knowledge:

  • SQL 2005 and SQL 2008 development and administration.
  • ETL – using SIIS and DTS.
  • Data modelling – ability to design and implement optimal schemas for OLTP and Reporting.
  • XML manipulation within SQL Server.
  • OLAP design and deployment.
  • Replication and redundancy.
  • Reporting Services.

The salary is negotiable subject to relevant experience, please outline your salary expectations within your covering letter.

The hours of work are 37.5 hours per week, Monday to Friday, although you will be required to work outside of these hours in order to meet the needs of the business, inclusive of participation in the on call rota which operates on a 24/7 basis (please note financial incentives apply for on call work).

Claims Negotiators

We are currently looking to recruit experienced Claims Negotiators to work in office or from home for our Travel Claims Department. This is to assess, negotiate and settle travel insurance claims in accordance with the specific insurance policy issued and instructions received from the underwriters. Successful candidates will be given training at our Southend office. To be considered for this position you MUST have previous experience working as a Claims Negotiator within the Travel Insurance industry, and possess the following skills and knowledge:

  • A good Knowledge and understanding of the insurance market, the basic insurance principles and the ability to apply them.
  • Knowledge of Liberty claims system or a similar claims system.
  • A good understanding of FSA regulations.
  • Good numerical skills and Computer literate.
  • Excellent written and verbal communication skills.
  • Good planning and organisation skills in order to meet timescales.
  • Ability to negotiate effectively with all parties and negotiate claims and settlements for complex cases.

Salary for this role will be discussed at interview and is subject to previous experience, please outline your salary expectations within your covering letter. You will be required to work 35 hours per week, Monday to Friday, between the hours of 8.30am to 5.30pm. However, you may be required to work outside of these hours in order to meet the needs of the business.

Contact Centre Vacancies

We periodically recruit for our contact centre based in Southend-on-Sea, Essex, for a variety of roles including sales agent, customer service agent, and outbound sales agent. For full time positions, you would be required to work 37.5 hours per week on a rota basis, including evenings, weekends and bank holidays. If you require part time hours, we have opportunities covering evening and weekend shifts. We offer competitive rates of pay and provide comprehensive training which is accredited by the National Skills Academy (Financial Services).

If you are interested in any of our current or future vacancies, please send your CV and a covering letter on a speculative basis to jobs@insureandgo.com, or alternatively, you can download our application form and return by post.

HR Officer – Temporary Maternity Cover 12 Months

We are recruiting a HR Officer to provide interim Maternity Cover for a period of 12 months, to contribute to the provision of providing a comprehensive, professional HR service, providing advice and guidance to line management and implementation and compliance of policies and procedures ensuring a consistent HR service to all staff. Support with the delivery of HR projects and Strategic Initiatives as required.

Duties to include but are not limited to:

  • To provide professional Human Resources advice and guidance, interventions and hands on support to management on all policies/procedures such as absence, long term sickness, performance issues.
  • Ensure management understand and apply HR policies and procedures consistently.
  • Providing recommendations where appropriate to invoke the Company’s Disciplinary Procedures.
  • To identify any training and or development opportunities.
  • To support and coach HR team in dealing with employment matters on a day to day basis.
  • To undertake appropriate training with the HR team or Team Leaders/Managers and deliver internal training workshops, for example Absence Management, Recruitment & Selection.
  • To assist in the investigation stages of issues.
  • Attending in an HR capacity and note taking in meetings and/or Hearings such as; Probationary Review Hearings, Disciplinary /Grievance Hearings and Appeal Hearings where applicable.
  • Producing Hearing/meeting outcome letters and dismissal/termination letters as appropriate.
  • Producing confirmation letters for changes in employment details once completed Staff Amendment Form has been authorised by a Director, or acting on instructions from the HR Manager. Updating employee records accordingly with changes.
  • Produce management information in report form as requested, and other appropriate performance indicators, as requested by the HR Manager.
  • Assist the HR Manager with the updating of various staff policies and procedures.
  • Assist and advise management on salary and grading issues, including job analysis/evaluation where applicable.
  • Ensure that all records are maintained, updated and accurate for all staff, extracting data and preparing statistical reports as required.
  • Assisting with the conducting of DSE Assessments when and if required, including risk assessments for new or expectant mothers.
  • Support with the Absence Management procedures as appropriate and liaise with external Occupational Health support when required.
  • To assist HR Manager in Company or departmental re-organisations as required.
  • Undertake such other duties commensurate with your level of responsibility.
  • To undertake HR projects or ad hoc tasks as directed from the HR Manager.
  • To oversee and assist with recruitment and selection activities where necessary, ensuring adherence to Company and department procedures (logging of applications, sifting, unsuccessful letters, eligibility to work in UK etc).
  • Reviewing role profiles and assisting Managers with creating role profiles where applicable.
  • Ensure that Disclosure Barring Service (DBS) checks are carried out where appropriate.
  • Support with the monthly payroll process in adherence with procedures and liaise with external payroll provider and Finance as and when required.

Required Experience/Technical Knowledge:

  • CPP or Part CIPD Qualified.
  • An experienced HR Officer with a number of years’ experience operating in a generalist HR role.
  • Up-to-date knowledge of employment legislation and the practical application of HR issues.
  • Experience delivering HR related projects.
  • Competent in Microsoft Office applications such as PowerPoint, Word and Excel.

The salary is negotiable subject to relevant experience, please outline your salary expectations within your covering letter.

The hours of work are 37.5 hours per week, Monday to Friday, although you will be required to work outside of these hours in order to meet the needs of the business.

Contact us

If you are interested in finding out more about any of our current or future vacancies, please send your CV and a covering letter to jobs@insureandgo.com, or alternatively, you can download our application form and return by post to:

HR Team, InsureandGo, 3rd Floor, Maitland House, Warrior Square, Southend-on-Sea, Essex SS1 2JY.