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Your Right to Complain
Insure and Go always aim to provide a first-class service. However, if you are not satisfied please contact the relevant departments as shown below:
| Sales Department |
Claims Department |
| The Complaints Officer |
The Complaints Officer |
|
Insure and Go Insurance Services Ltd |
Insure and Go Travel Claims |
| Maitland House |
Maitland House |
| Warrior Square |
Warrior Square |
| Southend-on-Sea |
Southend-on-Sea |
| Essex |
Essex |
| SS1 2JY |
SS1 2JY |
| Telephone: 0870 4203449 |
Telephone: 0870 420 4161 |
| Email: customer.services@insureandgo.com |
Email: claims@insureandgo.com |
We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
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