Your Right to Complain

Insure and Go always aim to provide a first-class service. However, if you are not satisfied please contact the relevant departments as shown below:

Sales Department
The Complaints Officer
Insure and Go Insurance Services Ltd
Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
Telephone: 0870 420 3449
Email: customer.services@insureandgo.com

Claims Department
The Complaints Officer
Insure and Go Travel Claims
Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
Telephone: 0870 420 4161
Email: claims@insureandgo.com

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London, E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk

InsureanGo compliants department