Your Right to Complain

InsureandGo always aim to provide a first-class service. However, if you are not satisfied please contact the relevant departments as shown below:

Sales Department
Customer Relations Manager
Insure & Go Insurance Services Limited
Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
Telephone: 0844 888 1594
Email: complaints@insureandgo.com

Claims Department
Customer Relations Manager
InsureandGo Travel Claims
Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
Telephone: 0844 888 1594
Email: complaints@insureandgo.com

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London, E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk