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Booked with Flybe? Uncertain about what might be covered under your travel insurance policy? For information on the current position, please see:
The below information is designed to help you understand what may be covered and anything you’ll need to do to make a claim.
If you’ve made a Flybe flight only booking….
Whether you’re due to travel soon or you’re abroad already, bookings may be covered by the Scheduled airline failure section of cover. This cover only becomes applicable where you can’t get a refund elsewhere.
Our policy covers two different scenarios:
In both situations, you’ll need to provide proof that you can’t get a refund and were not offered a replacement flight.
If your Flybe flight was paid for using a credit card ….
Flights paid for by credit card may be protected by Section 75 of the Consumer Credit Act 1974. Please contact your credit card company in the first instance as they may be able to refund your costs.
If your Flybe flight was booked through an airline ticket agent ….
You may have paid for specific SAFI protection. You will need to check your booking paperwork to see what you are entitled to reclaim. Please contact the ticketing agent if the process for how to make a claim is not clear from the documentation.
If your Flybe flight is a codeshare ….
For example, if you booked a flight through an airline such as Virgin Atlantic or Singapore Air that has a partnership with flybe, please contact that airline initially as they may be able to help you.
If your Flybe flight was part of a package booking ….
Please contact your Tour Operator in the first instance as they may be able to assist you.
If you have not yet travelled but want to rearrange your trip dates as you have received a refund of your Flybe costs …
Provided you’re not making a claim, we can transfer your policy to cover the new trip as long as it’s within three months of your original departure date, is for the same or no longer duration, and is to the same geographical area.
If you are unable to obtain a refund of your Flybe costs from elsewhere and you need to make a claim, you can do so by logging into your policy or by calling us on +44 (0)207 748 0061.
If you’ve got any questions, please get in touch.