Mobile & tablet insurance
  • From just £30.99 for the whole year
  • Accidental and liquid damage covered as standard
  • Upgrade to Elite for theft and loss cover
  • You choose the excess


Frequently asked questions

What devices do you provide cover for?

Just mobiles and tablets.

How many mobiles and tablets can I insure on this policy?

Just one per policy. However, you can take out as many policies as you require to cover multiple devices.

Is there an age restriction for insuring my device?

The mobile or tablet can be no more than 12 months old at time of purchasing this insurance.

What are the terms and conditions?

You can read the full terms and conditions of your policy here. Please make sure that you read the terms and conditions carefully so that you know what you are covered for.

How long does cover under the policy last?

Your policy covers your mobile or tablet for 12 months from the date of purchase.

Who is the underwriter of this policy?

Our mobile and tablet policies are underwritten by MAPFRE Asistencia Compañía Internacional de Seguros y Reaseguros, Sociedad Anonima. 5th Floor, Alpha House, 24a Lime Street, London EC3M 7HS. Company Number: FC021974. Branch Number BR008042. Trading under the name MAPFRE Assistance. MAPFRE Asistencia are authorised by the Dirección General de Seguros y Fondos de Pensiones and are subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of this regulation are available from us on request.

How do I make a claim on my policy?

If you need to make a claim on your policy, you can use our online claim system. Alternatively, you can call us on MobileClaimsTel (local rate) between 9am to 5.30pm Monday to Friday. You must register your claim within two working days of discovering the incident (or, in the event of an incident occurring outside the UK, within two working days of returning to the UK). We will assess your claim and, providing that your claim is valid, will authorise the repair or replacement of your device as appropriate.

If I make a claim, will I need to pay an excess?

In the event of a claim on your policy, you will need to pay an excess of between £25 to £100 dependant on the level of excess you chose when you bought the insurance.

What are my cancellation rights?

In addition to your statutory right, you may cancel your policy at any time by giving us notice in writing or by phone. The cover will terminate as soon as your cancellation request is received. Please note that all cancellations outside of the statutory 14 day period will be subject to a £10 administration fee. If you would like to cancel your policy, please call us on MobileClaimsTel.

If I travel abroad, are my devices covered?

Yes, your devices are covered worldwide for trips of up to 45 days with our Standard cover; if you chose the Elite cover when you purchased your policy, then this is increased to 90 days.

My mobile came free with my contract. Will my phone be covered up to its full retail value?

Yes, your mobile phone will be covered up to the maximum limit of the policy you choose.

Do you replace with new items?

In the event of a successful claim resulting in a replacement, we will replace the item with a new or refurbished unit.

We constantly strive to ensure that all the products supplied are of the highest standard available. All replacements supplied come with a 12-month warranty, in the unlikely case of a fault developing.

How will I receive my claim?

We will either repair or replace your gadget for you. We do not offer cash.

What do you define accessories as?

Any accessory which was supplied as part of the original package as evidenced on the receipt/proof of purchase. For example, this includes, but is not limited to, in-car chargers, data cables, portable hands-free kits, mains chargers and carry cases/bags.