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To make a claim, simply download a claim form, fill it in and send it to us. If you’d rather we sent you a copy of the claim form through the post, please call us on 01423 535 057.
Our Lifetime insurance is an annual policy which provides your pet with cover for up to £12,000 per year for any conditions which crop up as long as you don’t let the cover lapse. This is the policy that’s often recommended by vets.
We offer three types of Lifetime cover, with vet fees limits of £4,000, £7,000 and £12,000 per year
Our Maximum Benefit insurance is an annual policy which provides your pet with cover for up to £7,000 per condition for as long as the condition lasts and as long as you don’t let the cover lapse.
We offer three types of Maximum Benefit cover, with vet fees limits of £2,000, £4,000 and £7,000 per condition.
Our Standard insurance is an annual policy which provides your pet with cover for up to £3,000 per condition for up to 12 months from the date the condition is first diagnosed as long as you don’t let the cover lapse.
Our Accident Only insurance is an annual policy which provides cover of up to £1,250 for accidental injuries only.
The excess is the amount you will need to pay if you need to make a claim. This varies depending on which policy you choose. When you’re choosing a policy, the excess amounts will be shown so you can pick the policy that’s right for you (and your pet, of course!).
Please note that if your pet is over 10 years old (seven years for select breeds), you will have to pay a percentage of the veterinary fees yourself (this is called co-insurance) in addition to the fixed excess.
We insure cats, dogs and rabbits from six weeks old.
If your vet has claimed for something we don’t cover, such as prescription diets, or if your claim exceeds the insured amount, then you will have to pay any additional costs.
If you have one of our Maximum Benefit or Lifetime policies, your pet is covered for treatment for up to 45 days abroad per each policy year.
We will look to cover dental treatment for both illnesses and/or injuries (dependant on the cover level selected), providing the pet has had an annual dental check up by the vet and followed any dental advice that you have been given. We do not cover cosmetic dentistry such as scaling and polishing.
We are happy to pay claims directly to your vet. This is providing they are happy to accept payments from us, as some will not. It is a good idea to check with the veterinary practice you use.
Complementary treatments include acupuncture, homeopathy, chiropractic manipulation, hydrotherapy and osteopathy.
We can insure dogs, cats and rabbits, but we can’t provide insurance for:
Yes, we cannot provide cover for: