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Going to Portugal?

Just like anywhere else in the world, you need travel insurance if you’re travelling to Portugal. No matter how familiar a country might be, you can’t plan for every little mishap that might end up costing you dearly without insurance.

If you still need travel insurance for a trip to Portugal, you can buy online using the quote engine above or by giving us a call on 0330 400 1383

Once you’ve got your travel insurance, what else do you need to know?

From information about emergency services to local crime statistics, below you’ll find a snapshot of things you might need to know to minimise the stress if something does go awry while you’re in Portugal.

What are the emergency numbers?

The national emergency number is 112. You can ring this number for all emergency services, including medical, police and fire rescue services. It’s free to call, and can even be dialled if you have no SIM card in your phone, or if you have no signal. There’s also a 24/7 health line available for medical advice: +351 80 824 24 24.

What if I have to go to hospital in Portugal?

Hospitals in Portugal deal with serious medical situations – there are local health centres for less serious complaints. If you need an ambulance, you can ask for one from the emergency number (112). Note, though, that while the Portuguese public healthcare system is similar to our NHS, you may still need to co-pay for elements such as scans, x-rays and other tests. Private hospitals are available. If you need to contact us for emergency medical assistance while you’re abroad, you can reach us on +44 (0)207 748 0060.

Where can I get medicine if I’m ill?

Pharmacies are open weekdays and weekends, with some in the cities available 24/7. You may be able to get a discount with your EHIC card, varying between 15% and 90% depending on what drugs you want and how great your need for them is.

Do I need any vaccinations before I travel?

You don’t need vaccinations to visit Portugal.

What are crime rates like in Portugal?

Rates of violent crime are low in Portugal, but petty crime is fairly high. Pick pocketing and bag snatching are common in cities and in areas with lots of tourists. Compared to most places, though, Portugal is a relatively safe country to visit.

Who do I call if I’ve been a victim of crime?

The police deal with stolen personal property, luggage or passports. The national emergency number is 112, but the direct phone number for the PSP (Policia de Seguranca Publica) or Public Security Police is +351 21 483 91 00. The National Guard is available on +351 21 460 38 50. The PSP is the main national police force, while the National Guard operates in rural areas where a PSP presence is not warranted.

What if I need to get legal help while in Portugal?

There are a number of useful sites to help you find a Portuguese law firm online. Try or The British Embassy can tell you where to make legal enquiries, but they don’t themselves provide legal advice.

How do I contact the British Embassy?

There are embassies and consulates available in Lisbon and Portimão. The British Consulate offers an emergency travel documents service (which costs around €125) if your passport has been lost, damaged or stolen, while the British Embassy deals with all other issues relating to your rights as foreign national. Their address and contact details are:

British Embassy Lisbon

Rua de São Bernardo 33
1249-082 Lisbon
+351 21 392 40 00
Open from Monday to Friday, 9am to 1pm and 2.30pm to 5pm.

British Consulate Lisbon

Rua de São Bernardo 33
1249-082 Lisboa
+351 21 392 4000
808 20 35 37 (if calling from Portugal)

British Vice Consulate Portimão

Edificio A Fábrica
Avenida Guanaré
8501-915 Portimão
+351 21 395 4082
808 20 35 37 (if calling from Portugal)

And importantly – who do I contact about my travel insurance while in Portugal?

Anything can happen while you’re abroad, and we know that your plans might change. If you need to contact us about your travel insurance – if you want to extend your stay or you just have a question – you can contact our customer services team on +44 (0)330 400 1383, or you can chat with us online. Our lines are open Monday to Friday 8am to 10pm, and Saturday and Sunday and bank holidays from 9am to 5.30pm.

If things have gone askew and you need to make a claim while you’re abroad, you can drop us an email on or call us on +44 (0)330 400 1235

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