Make a claim

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Make a claim on your travel insurance

If something’s gone wrong and you need to make a claim, we’ve made it as simple as possible. What you need to do depends on when you bought your travel insurance.

For InsureandGo policies bought AFTER 18th October 2021

 

For policies that have a policy reference number starting with ‘MF’: If you would like to register a new claim, please call the UK-based contact centre for Charles Taylor – the claims administrator for your policy – on 01243 219595, and they will guide you through the process.

For all other policies, please follow the steps below.

To claim online

You can register your claim online here: www.submitaclaim.co.uk/IN

To claim offline

If you’re unable to claim online, you can phone the claims helpline on 01702 427 215, quoting InsureandGo and which section of the policy you are claiming under. Phonelines are open Monday to Friday 9am to 5.30pm (excluding bank holidays).

For InsureandGo policies bought BEFORE 1st September 2021

 

Registering a new claim

Travel Claims Services no longer manages new claims on behalf of underwriter MAPFRE Asistencia.

Charles Taylor is the claims administrator appointed by underwriter MAPFRE Asistencia to manage new claims.

To register a new claim, please call the UK-based contact centre for Charles Taylor on 01243 219 595 and they will guide you through the process.

Existing claims with Travel Claims Services

If you have an existing claim for which you have been given a claim number by Travel Claims Services, you can call them on 0207 748 0061 or email enquiries@travelclaimsservices.com. Please quote your claim number so that your claim can be dealt with more efficiently.

For policies bought between 1st September and 18th October 2021

For policies that have a policy reference number starting with ‘MF’: If you would like to register a new claim, please call the UK-based contact centre for Charles Taylor – the claims administrator for your policy – on 01243 219595, and they will guide you through the process.

For all other policies, please visit our sister company AllClear’s claims information.

Got a question?

If you’ve got a question about your claim, find out how to get in touch with us here.