Make a claim on your travel insurance

If something’s gone wrong and you need to make a claim, we’ve made it as simple as possible.

Please select when you bought your policy below to see how you could make a claim.

For InsureandGo policies bought AFTER 18th October 2021

Making a claim online is the quickest and easiest way to have your claim processed.

Submit a claim online anytime 24/7

Need to take a break? Just save and resume your claim anytime at your convenience

To submit your claim online, go to: www.submitaclaim.co.uk/IN 

Please make sure you notify us within 30 days of your trip ending of any occurrence likely to give rise to a claim. 

If you would like to discuss your claim, please call 01702 427215, quoting InsureandGo and which section of the policy you are claiming under. Phone lines are open Monday to Friday 9am to 5.30pm (excluding bank holidays).

For policies that have a policy reference number starting with ‘MF’: If you would like to register a new claim, please call the UK-based contact centre for Charles Taylor – the claims administrator for your policy – on 01243 219 595, and they will guide you through the process.

For policies bought between 1st September and 18th October 2021

For policies that have a policy reference number starting with ‘MF’: If you would like to register a new claim, please call the UK-based contact centre for Charles Taylor – the claims administrator for your policy – on 01243 219 595, and they will guide you through the process.

For all other policies, please visit our sister company AllClear’s claims information.

For InsureandGo policies bought BEFORE 1st September 2021

Registering a new claim

Travel Claims Services no longer manages new claims on behalf of underwriter MAPFRE Asistencia.

Charles Taylor is the claims administrator appointed by underwriter MAPFRE Asistencia to manage new claims.

To register a new claim, please call the UK-based contact centre for Charles Taylor on 01243 219 595 and they will guide you through the process.

Existing claims with Travel Claims Services

If you have an existing claim for which you have been given a claim number by Travel Claims Services, you can call them on 0207 748 0061 or email [email protected]. Please quote your claim number so that your claim can be dealt with more efficiently.

Got a question?

If you’ve got a question about how to make a claim, feel free to contact us.