Contact us

Medical Emergency?

If you’re abroad and need urgent help, contact our 24 hour medical assistence team. No other policy help or information is available on these numbers.

Check the FAQs.

If you have a query about your cover, we have a dedicated page about coronavirus travel insurance here, in addition to our general frequently asked questions page.

Chat with us online.

If you don’t find the answer you’re looking for in the FAQs, you can chat to one of our agents online via Live Chat. Look for the icon in the bottom right of your screen.

Email us.

You can email us at customer.services@insureandgo.com but it can take up to 72 hours for us to reply. Waiting until we’re open and chatting with us online may be quicker.

Call us.

If you’re unable to chat with us online, you can call our UK call centre.

To get a quote, please call 0800 198 0198.

To discuss or amend an existing policy, or for other enquiries, please call 0330 400 1381.

If you need to speak to us about an auto-renewal, please call 0800 083 6237.

Opening times

Sales & Service

Monday to Friday: 9am to 8pm
Saturday: 9am to 5:30pm
Sunday: 10am to 5:00pm

Live Chat

Monday to Friday: 9am to 7pm
Saturday: 9am to 5:30pm

Making a claim?

Find out how to make a claim on our make a claim page.

Do you want to complain?

If you want to make a complaint, have a look at our complaints page.

Do you have a press or media enquiry?

If you’re a journalist or member of the press and have a question, please contact our PR Agency, who will be able to assist. You can contact them directly with details of your enquiry, and any timescales you are working to, by emailing insureandgo@elephantcommunications.co.uk

Need to write to us?

For non-claims related matters, the address is InsureandGo, 2nd floor, Maitland House, Warrior Square, Southend-on-Sea, SS1 2JY.