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Manchester airport closure: What should I do if I’m affected?

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On June 23, 2024, a power outage at Manchester Airport caused significant flight delays and cancellations. If your travel plans are disrupted, here’s what to do:

Contact Your Airline: Get in touch with your airline as soon as possible. They should provide options for a refund or help you rebook your flight.

If your flight is delayed by 5 hours or more and you decide not to travel, you’re entitled to a full refund.

Although our policies don’t cover delays caused by airport power failures if your return home is delayed due to this incident, we’ll extend your cover for up to 14 days at no additional cost, including emergency medical cover.