Contact us

If you need to talk to us about something, we’re here for you – but you might be able to save yourself the trouble by finding the answer on our frequently asked questions page.

We also have FAQs pages for mobile & tablet insurance and pet insurance.

Didn’t find an answer there?

If you still need help, you can chat to one of our agents online – just look out for the ‘Need help?’ button at the top of our website.

Is it an emergency?

If you’re abroad right now and you need emergency medical assistance, call us on +44 (0)207 748 0060 – our team is available 24 hours a day.

Still need to talk to us?

If you still haven’t found an answer, you can call us on 0330 400 1383 – but make sure you check the opening times below.

Opening times

Travel insurance

Questions about your policy

Monday to Friday: 8am to 10pm
Saturday and Sunday: 9am to 5.30pm
Bank holidays: 9am to 5.30pm

Making a claim on your policy

Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Bank Holidays: Closed

Mobile & tablet insurance

Questions about your policy

Monday to Friday: 8am to 8pm
Saturday and Sunday: 9am to 5.30pm
Bank holidays: 9am to 5.30pm

Making a claim

Monday to Friday: 9am to 5.30pm
Saturday and Sunday: Closed

Pet insurance

Questions about your policy and making a claim

Monday to Friday: 9am to 8pm
Saturday: 9am to 5pm
Sunday: Closed
Bank holidays: Closed

If we’re closed and you need to ask us something, you can email us – but it can take up to 72 hours for us to reply. Waiting until we’re open and chatting with us online may be quicker.

Email us

We'll try to get back to you as soon as possible, but please be aware it may take us up to 72 hours to reply during busier periods.


Need to write to us?

If you’re making a claim and you need to send some documents to us, please address them to InsureandGo Claims, One Victoria Street, Bristol Bridge, Bristol, BS1 6AA.

Otherwise, please write to InsureandGo, 2nd floor, Maitland House, Warrior Square, Southend-on-Sea, SS1 2JY.


Do you want to complain?

If you want to make a complaint, have a look at this page.