Email us

We'll try to get back to you as soon as possible, but please be aware it may take us up to 72 hours to reply during busier periods.

Contact us

Whether you want to make a claim, purchase a policy, ask us a question or just tell us about your holiday, you can find out how to get in touch here.


Call us

Travel insurance

Buying a policy

0330 400 1383
Monday to Friday: 8am to 10pm
Saturday and Sunday: 9am to 5.30pm
Bank holidays: 9am to 5.30pm

Queries about your policy

0330 400 1383
Monday to Friday: 8am to 8pm
Saturday and Sunday: 9am to 5.30pm
Bank holidays: 9am to 5.30pm

Making a claim on your policy

0330 400 1235
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Bank Holidays: Closed

Need emergency medical assistance?

+44 (0)207 748 0060
24 hours a day, 7 days a week

Mobile & tablet insurance

Queries about your policy

0330 400 1383
Monday to Friday: 8am to 8pm
Saturday and Sunday: 9am to 5.30pm
Bank holidays: 9am to 5.30pm

Making a claim on your policy

0333 999 7916
Monday to Friday: 9am to 5.30pm
Saturday and Sunday: Closed

Car GAP & warranty insurance

Queries about your car GAP policy

0330 400 1201
Monday to Friday: 9am to 5.30pm
Saturday and Sunday: Closed

Queries about your car warranty policy

0330 400 1263
Monday to Friday: 9am to 5.30pm
Saturday and Sunday: Closed

Making a claim on your policy

01179 308806
Monday to Friday: 9am to 5.30pm
Saturday and Sunday: Closed


Write to us

If you’re making a claim, please write to InsureandGo Claims, One Victoria Street, Bristol Bridge, Bristol BS1 6AA.

If your query is Sales or Customer Service related please write to InsureandGo, 2nd Floor, Maitland House, Warrior Square, Southend-on-Sea SS1 2JY.


Make a complaint

If you wish to make a complaint, then please click here.

If you require further information regarding complaints data then please contact the customer relations manager. Please click here for contact details.