Travel advice
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Hurricane Irma: Here’s how your travel insurance can help
Hurricane Irma has caused devastation across the Caribbean and is now heading towards the US. Here’s how your travel insurance can help Please note What to do If you’re stuck overseas and you’re unable to return to the UK, your existing policy will automatically extend to cover you until you’re reasonably able to return home.…
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Terrorist attacks in Spain: What to do if you’re affected
The Foreign, Commonwealth and Development Office (FCDO) says: The British Embassy in Madrid and Consulate General in Barcelona are in contact with local authorities and urgently seeking further information following incidents in the Las Ramblas area of central Barcelona and Cambrils, near Salou (100kms south west of Barcelona). If you’re in the immediate area you…
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What to do if you’ve been mugged while you’re abroad
If you have travel insurance with us and you’ve been mugged or you’ve lost or had your money stolen while you’re on holiday, here’s what you should do: Get medical help if you’ve been injured If you need any medical attention, call our assistance line on +44 (0)207 748 0060 as soon as possible. Our…
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Attempted coup in Turkey: What to do if you’re affected
On 15th July 2016, there was an attempted military coup in Turkey. If you’re currently in Turkey or you’re travelling there soon, here’s how your travel insurance cover can help: In terms of travel to the UK departure points, a lot of our wordings state a customer must check in for a travel delay or…
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Lowcostholidays liquidation: What to do if you’re affected
On 15 July 2016, it has been confirmed that Lowcostholidays went into liquidation. If you have booked a holiday with Lowcostholidays and need to change the dates of your cover on your policy, due to changing your trip arrangements, we can change this to cover your new holiday providing the new trip is within three…
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Brussels explosions: What to do if you’re affected
What to do if you’re affected by the explosions in Brussels on the 22nd March 2016.
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Terrorist attack in Istanbul: What to do if you’re affected
On 12th January 2016, the Foreign, Commonwealth and Development Office (FCDO) added advice regarding this incident, but have not advised against travel. This attack resulted in 10 deaths and at least 15 injured, including tourists; however it is not currently thought to include British nationals. If you’re currently in Istanbul, please contact your holiday company…
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Paris terrorist attacks: What to do if you’re affected
On the evening of the 13th November 2015, the Foreign, Commonwealth and Development Office (FCDO) changed their advice regarding France, following the terrorist attacks in Paris. Paris is currently locked down and Disneyland Paris has been closed. If you’re currently in France, please contact your holiday company as soon as possible as they should be…
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Plane crash in Sharm el-Sheikh: What to do if you’re affected
On the evening of the 4th November 2015, the Foreign, Commonwealth and Development Office (FCDO) changed their advice regarding Egypt, following the possibility that the plane crash last week in Egypt was caused by a bomb/missile, insinuating that there is significant evidence that this may have been a terrorist issue. They are now advising against…
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Economic situation in Greece: What to do if you’re affected
News reports and information released concerning the current financial situation in Greece have led to our customers checking to see what cover they have with regard to cash. The advice being issued is to increase the amount of cash funds taken in the event that ATMs and banks cannot be used to withdraw money during…