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What to do if your airline goes into administration

Whether you’re due to travel soon or you’re abroad already, here’s how your travel insurance can help:

  • If you’re in the UK and you haven’t travelled yet, we’ll pay for the cost of your ticket if you can’t get a refund elsewhere (for example, from your credit card provider, PayPal or ATOL). This cover only applies if your flight was booked as a scheduled flight, and not as part of a package holiday. (We call this cover ‘scheduled airline failure’ in our policy wording.)
  • If you’re abroad right now, we’ll pay for the cost of a one-way ticket to get you home as long as the return journey is for the same class (for example, if your original flight was standard class, we won’t pay for a first-class ticket). This cover only applies if your flight was booked as a scheduled flight, and not as part of a package holiday. (We call this cover ‘scheduled airline failure’ in our policy wording.)

Bear in mind

  • You’ll need to check your policy terms and conditions to see exactly what cover your policy provides and how much you can claim for, as different policies vary.
  • The cover above only applies if your policy includes scheduled airline failure insurance (SAFI).
  • We can only cover you for the scenarios above if you bought your policy before the airline went into administration. If you bought your policy afterwards, we won’t be able to cover you.

What to do

  • Check the Civil Aviation Authority’s website as they may be able to offer you help.
  • If you’re still in the UK and you haven’t travelled yet, the following rules apply:
    • Where you can, you should try to get a full refund from your tour operator or travel agent. We’ll only consider non-refundable expenses on your travel insurance policy.
    • If you want to rearrange your trip dates, and provided you’re not making a claim for abandoning your trip, we can transfer your policy to cover the new trip as long as it’s within three months of your original departure date, is for the same or no longer duration, and is to the same geographical area.

If you need to make a claim, you can do so by logging into your policy. If you’ve got any questions, please get in touch.