- Travel insurance
- Other insurances
- About us
- Make a claim online
If something's gone wrong and you need to make a claim, we've made it as simple as possible.
If you choose to claim online
You’ll be asked questions about you, your trip and what happened. Don’t worry if you don’t have time to finish it all at once – you can save your claim and return to it whenever you like.
If choose not to claim online
Get in touch with us and we’ll tell you exactly what to do.
When you’ve sent your information to us, we’ll let you know we’ve received your claim and that we’re working on it. If we need to know anything else, we’ll get in touch as soon as possible.
If you’ve got a question about something, you can find out how to get in touch with our claims team on this page.